Mobile Connect - Software Modules

Handheld and Tablet module

There are various types of module available for activities relating to the device:

GPS

This module integrates with the device’s GPS capability. It’s used to identify the worker’s location and to watermark signatures or images for proof of delivery. It can also be combined with smart messaging.

Satellite navigation

We use CoPilot software or Tom-Tom and the software integrates seamlessly with this. The module will insert the customer’s address and will automatically route the journey for the driver. It can also manage the type of vehicle to avoid potential hazards – for instance, if the user is driving a truck, the software will take its height and weight and will then route the driver down the right path.

If there’s no postcode provided, the sat nav will take the user to a specified area. If the driver just has four or five digits of the postcode, the software will take them to the closest point possible. Our software also enables you to look up postcodes or validate addresses using the handheld device.

The options available to drivers in the sat nav can be restricted if required – for example, if a manager doesn’t want the driver to reroute, the sat nav rules can ensure that he has to follow a certain route in a specified order.

Job management

Within the job management module, you can manage anything related to a job: the collections, the drops, the orders, and the different tasks. Everything that you need to manage the route for the day is done by this module. It also integrates with job management systems such as Paragon or Route Monkey. These carry out job scheduling based on the postcode, so they put the deliveries in the right order for the driver. If you’re a field service or distribution customer, you might have a warehouse management system or transport management system that does this for you, in which case we just integrate with it and bring in the data for you.

Task management

For a distribution company, a task is essentially a delivery or collection. For the field service sector, it might involve inspection, repairs or maintenance. For a white goods company, it might be a connection or disconnection or picking up scrap. There might also be a payment task - some distribution companies take cash on delivery, and the device can record the amount and take a signature. Whatever your needs, this module enables you to set up an effective task management system.

Asset management

This is similar to task management but focuses on managing stock control and the history and movements of the products. The job management, asset management and task management modules complement each other.

Goods receipt

When receiving goods into a building, this might take place in a warehouse module or it might be part of stock control. For instance, goods could be delivered to a certain location in a building. In other cases, the goods received will be taken into a warehouse, where they will be stored in a location and the picking and packing modules will be used when they are taken out, packed and sent out to customers.

Picking and packing

This tends to be in the warehouse. The device will guide the user about what they need to pick and pack for a customer order. Picking and packing links to the van loading module and proof of delivery, enabling you to track the whole history of a product’s life-cycle.

Cross-docks

This comes into play where there is a warehouse and distribution system. Vans come in to the different cross-docks and the goods are sorted onto different vehicles. The same type of products might need to go to different docks, so this is managed by the software.

Stock control

Our stock control module includes goods in / goods out, stock transfer, change of custody (where a signature is needed), stock checks and stock reordering. There are also numerous reports associated with this module.

Vehicle checks

Our transport and warehouse and proof of delivery systems all have vehicle check modules on both the device and the dashboard. If the customer is delivering a lot of packages, the driver has to complete a vehicle check once a day for health and safety compliance before being allowed to access his jobs for the day.

 

He might also be using associated vehicles, such as a forklift truck or a trailer. The software will guide the driver through the vehicle checks for any associated items. If a vehicle fails any of the checks, you can set validations to make the driver take a photo or add some notes. The vehicle checks are managed by the dashboard. If the vehicle isn’t safe, the software will cancel the job and log the driver out of the device. Every vehicle tends to have slightly different vehicle checks. The service part of the module allows you to query the status and the driver and vehicle date and times and you can extract a report or send it to the third party that maintains the vehicles.

Customer surveys

At the end of a job, you might want to ask your end users some questions using the handheld device - for example, whether the driver was friendly; if the delivery was on time; whether the packaging was acceptable or not. These questions can be triggered via events and will only pop up at the right time and for the right event. This module is also used for terms and conditions and health and safety checks.

Mobile printing

We provide software for 4 inch, 6 inch, A5 and A4 mobile printers, which are either attached to a driver’s belt or are kept in the vehicle. Communication is by Wi-Fi or Bluetooth (or by direct connection into the vehicle if it has been hardwired). The printers are used for various activities, such as printing manifests, a proof of delivery receipt for the customer (an invoice can be sent later) or a certificate of conformance (if needed for health and safety or insurance).

RFID

This module integrates with RFID so that you can read tags.

Lone worker

For lone workers, we have a very simple module that will help to ensure that you comply with duty of care and other legislation. The device communicates with the server in real time, so as the end user actions their jobs, their location can be seen as well as the last time that they communicated. The software can also trigger alerts if the user has failed to do something within a certain time limit.

Scanning

This module provides 1D and 2D barcode scanning capabilities.

Camera, watermarking and signature capture modules

All peripherals can be integrated with the device and the software, which communicates data to the server. The GPS co-ordinate is always used for a signature or an image to prove that the driver was at the customer’s site. The software includes the order number, date and time stamp and any other information that the customer wants. For many of our customers, an important return on investment is proof that the driver was at the site and that a package was delivered undamaged (the driver can take a photo at the time). This saves time and hassle and delivery costs, as the company can charge the customer for any re-delivery.

Other individual modules