The dashboard provides an intuitive interface that allows the system configuration and administration of Mobile Connect™. The live web interface (to either a hosted or installed environment) enables you to create and assign new tasks, produce key reports, monitor progress and interact with users in the field. It offers a wide range of useful features:
The dashboard is used for administering the whole system, including most of the device modules; the vehicle check and customer survey questions; managing jobs; and managing the users. It’s also used by the service desk or helpdesk for first line support; to monitor the delivery status; or by salespeople to access reports and data.
Different types of users can have different types of access to the dashboard. Mobile Connect™ is based on rules, roles and responsibilities, so the user’s identity will determine the extent to which they can access the handheld or the dashboard.
This is a different flavour that enables your customers to find out where their orders are. If it’s a proof of delivery system, they can track their order. If it’s a field service system, they can track the history of their job or asset themselves: the date an item was delivered or picked up; when the asset was last maintained; or to book a repair or service. This component also allows them to extract PDFs or CSV files: being able to access invoices or proof of delivery saves them from having to print paper and pay postage.
This element involves SLA and KPI monitoring. It provides you with a graphical interface and a range of charts that enable you to see a high-level view of events in your business. You can then drill down into the graphs to obtain much more detailed data. You can also tailor this item so that you can see all of your estate and depots. Alternatively, using roles and responsibilities, it can restrict the user to seeing just their specific depot. The charts can also be used for tracking items such as late jobs; drivers with the most failures; vehicles out of action for a long time; or customers who haven’t been on site to accept the delivery.
This can involve items such as Google Maps integration or it could just focus on the tracking of jobs, the history or the location. It also triggers an alert if something unusual happens.
There are many different types of reports. The modules have filterable fields. You can enter search criteria and the results will be displayed in a grid format. You can drill down into each line on the grid until you eventually reach a pdf. Reports can contain every item of information, including signature capture, photos and other data.
This is also called the runbook. It again has a grid that shows all of the jobs scheduled for that day. It has a quick and easy user interface that allows the depot manager to amend any of the runs. It allows him to manipulate the data: if required, he can reschedule and assign vehicles or drivers and even add ad hoc collections if needed.
This involves simple time management: the ability to see and manage whether drivers and vehicles are available or not. We integrate it with job scheduling systems, so the calendar has to be able to make drivers and vehicles non-available.
Job management, task management, asset management, stock control and vehicle checks. This is the web-based side of the software modules that have been described previously. The components are created and managed on the dashboard and are sent to the handheld to be processed.