Fully managed services

Complete support for your mobile enterprise

At Spirit, we are completely committed to providing all of our customers with the highest possible levels of service. We know that you want choice, flexibility and value. That’s why we’ve developed our unique range of Fully Managed Services.

These include:

  • An end-to-end support package, tailored to meet your specific needs
  • A highly personalised service offering, designed to give you peace of mind
  • Access to our highly trained mobility experts, along with quarterly service reviews

In addition, you can benefit from our asset management capabilities; strict SLAs; full visibility of all issues; feature-rich automated reporting capabilities; and complete management of third parties and manufacturers.

Support – the choice is yours!

We offer four types of support packages for our customers, so you can choose the level that most closely matches your needs:

  • PLATINUM – Full Managed Service Support Contract
  • GOLD – Partial Managed Service Support Contract
  • SILVER – Standard Service Support Contract
  • BRONZE – Device management only

Our Fully Managed Service Team is a group of trained experts who will provide end-to-end support for your solutions. We have also developed a range of Managed Service Bundles, including hardware and (where applicable) software; the support contract; the manufacturer’s bronze warranty; and a host of other services.

We recognise that every customer has different requirements and different mobility solutions. Our tailoring options therefore allow you to have an out-of-the-box or bespoke service offering that will meet the needs of your business and provide comprehensive support covering every aspect of your mobility solution. This ranges from training, provisioning and installation through to comprehensive end user support.

 

Customer care services

 

Download our Fully Managed Services brochure.