Managed helpdesk

Onsite training and technical support

We offer a managed helpdesk and onsite training services through our highly professional in-house Technical Support Centre.

  • Our helpdesk service provides a fast and friendly way of helping you with all of your technical enquiries.
  • Our service accurately diagnoses and resolves issues, with a high first-call resolution percentage.
  • Using sophisticated remote screen-controlled capabilities, we provide mobile solution analysis and problem determination; mobile device management; spare pool management; electronic Return Material Authorisation (RMA) processing; and advanced technical assistance.

The helpdesk is normally available from Monday to Friday (09:00 to 17:30 hours), excluding public holidays, it is quick and easy to use. Helpdesk support outside these hours is also available, please ask your account manager for details.

We don't have long waiting times on hold - your calls are answered by people (not machines) and you will then be connected directly to our support engineers.

Manuals

We keep a database of User Guides and Quick Start Guides and Reference manuals - please click here.

 

Helpdesk